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You must verify that the contact center processes call to and from the migrated endpoints and agents.
No.
Task
Reference
1
Test incoming calls.
See Testing an internal call to a VDN
See Testing an internal call to a supervisor
See Testing an external call to a VDN
2
Test conference calls.
See Testing a conference call
3
Test call transfer.
See Testing an attended transfer
See Testing a transfer by call join
4
Test outgoing calls.
See Testing outgoing calls
5
Test emergency calls.
See Testing emergency calls
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