Verify that you can make a conference call. You can have up to six participants on a conference call. Enter an agent login ID, endpoint, or VDN extension to add a participant to a conference call.
For more information about configuring endpoint feature buttons, see the endpoint configuration section in Administering Avaya Contact Center – Extended Capacity.
Procedure
Log in to endpoint 1 with agent credentials.
Log in to endpoint 2 with agent credentials.
On the caller's phone, call a VDN.
On endpoint 1, change the agent work mode to Auto-In.
Answer the incoming call.
Check the quality of the speech path.
On endpoint 1, press Conference.
Enter the agent login ID.
You must use the agent login ID you used to log in to endpoint 2.
