Verify that the contact center routes the call to a correct VDN when you enable VDN Override.
Before you begin
On the Configuration Server web portal, on the Vector Directory Numbers screen, select that the Allow VDN Override? check box for the original VDN. For more information about configuring VDN Override, see the VDN overview section in Administering Avaya Contact Center – Extended Capacity.
Ensure that the vector assigned to the original VDN has a route-to step that routes to another VDN.
Procedure
Log in to the agent endpoint with agent credentials.
Change the agent work mode to Auto-In.
On the caller's phone, call a VDN.
The contact center routes the call to another VDN that you specify in the route-to step of the vector associated with the original VDN.
Verify that the agent endpoint displays the extension of another VDN.
