Testing calls between endpoints

Last Updated : Dec 23, 2021 |

About this task

After you migrate contact center objects to Avaya Contact Center – Extended Capacity from your previous contact center, verify that your contact center processes calls between migrated endpoints correctly. You also need to check the quality of the speech path between the call participants.

Procedure

  1. Log in to endpoint 1 with the endpoint credentials.
  2. Log in to endpoint 2 with the endpoint credentials.
  3. On endpoint 1, call the extension of endpoint 2.
  4. On endpoint 2, answer the incoming call.
  5. On both endpoints, check the quality of the speech path.
  6. Complete the call.