Avaya Contact Center – Extended Capacity configuration

1

Configure number adaptations for incoming and outgoing calls.

See the dial plan configuration section in Administering Avaya Contact Center – Extended Capacity.

2

Configure a SIP server.

See the network configuration section in Administering Avaya Contact Center – Extended Capacity.

• In Address, specify the IP address of the SIP routing server. If you are migrating from Avaya Aura® solution for contact centers, specify the Session Manager IP address.

• In Adaptation, select the configured number adaptation.

3

Configure a dial plan for external calls.

See the dial plan configuration section in Administering Avaya Contact Center – Extended Capacity.

• In Call Type, select public.

• In Destination SIP Server(s), select the configured SIP server.

Configuration of contact centers that use an Avaya Aura® solution

4

On the System Manager web console, configure an adaptation.

See the Session Manager routing section in Administering Avaya Aura® Session Manager.

5

On the System Manager web console, configure a SIP entity link to Avaya Contact Center – Extended Capacity.

See the Session Manager routing section in Administering Avaya Aura® Session Manager.

• In FQDN or IP address, specify the IP address of the Routing Core Server.

• In Type, select SIP Trunk.

• In Adaptation, select the configured adaptation.

6

On the System Manager web console, configure a routing policy for calls to Avaya Contact Center – Extended Capacity.

See the Session Manager routing section in Administering Avaya Aura® Session Manager.

On the Routing Policy Details page, in the SIP Entity as Destination section, specify the SIP entity link to Avaya Contact Center – Extended Capacity.

7

On the System Manager web console, ensure that you have a routing policy configuration for calls to Avaya Aura® Communication Manager.

See the Session Manager routing section in Administering Avaya Aura® Session Manager.

8

On the System Manager web console, configure the dial patterns for incoming and outgoing calls.

See the Session Manager routing section in Administering Avaya Aura® Session Manager.

In the Originating Locations and Routing Policies section, specify routing policies for calls to and from Avaya Contact Center – Extended Capacity.

Contact center configuration for connecting to Avaya Experience Portal

9

On the System Manager web console, ensure that you have a configuration for a SIP entity link to Avaya Experience Portal.

See the Session Manager routing section in Administering Avaya Aura® Session Manager.

10

On the System Manager web console, ensure that you have a routing policy configuration for calls to the Avaya Experience Portal.

See the Session Manager routing section in Administering Avaya Aura® Session Manager.

11

On the System Manager web console, ensure that you have a dial pattern configuration for calls to the Avaya Experience Portal.

See the Session Manager routing section in Administering Avaya Aura® Session Manager.

12

On the Experience Portal, ensure that you have a VoIP connection configuration for SIP signaling.

See the system configuration section in Administering Avaya Experience Portal.

13

On the Experience Portal, ensure that you have a DNIS application configuration.

See the speech applications in Avaya Experience Portal section in Administering Avaya Experience Portal.