Changing a Group’s Fallback Destination

Last Updated : Jul 18, 2019 |

You may be able to use the Features menu to change the fallback destination for some hunt groups of which you are a member. These are the destinations to which the hunt groups calls are routed when it is in either night service state or the out of service state. The destination can be another group, another user or a dialing code configured by you system administrator.

  • The system administrator is able to configure whether you have access to the Membership, State and Fallback options of a group. If you are not configured for any groups, the Group menu is not shown

Procedure

  1. Press the Features soft key if shown.

    • To do this during a call, press the PHONE key and then press Features.

  2. Use the cursor keys to select Group.
  3. Use the cursor keys to select Fallback.

    • Use the left/right cursor keys to switch between altering night service or out of service settings.

    • Use the cursor keys to scroll through the list of hunt groups you can configure in the current mode.

    • To change the fallback destination of the currently highlighted hunt group, press Edit.

    • To change the fallback destination of all the hunt groups, press More and then press Edit All.