Filtering by Call Type

Last Updated : Jan 28, 2022 |

You can filter the displayed calls list to only show particular types of call. For example, only incoming external calls.

Procedure

Using the check boxes to select which types of calls should be included in the displayed calls list. Those currently selected are indicated by a

icon.


Incoming	Incoming external calls that were connected.
Outgoing	Outgoing external calls that were connected.
Internal	Internal calls that we connected.
Abandoned	Calls that were not connected. Note that this can include calls such as the consultation call part of an unsupervised transfer.
Completed	Calls that were connected.

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