Filtering by Matching Specific Call Details

Last Updated : Sep 08, 2021 |

You can filter the displayed calls list to only include calls that match specified criteria. For example, calls to a specific user or group. Matching is still applied even if the column containing the data being matched is not visible.

Procedure

  1. Click the Toggle Filters icon.
  2. Use the fields on the left to set the specific call details that need to be matched. Either:

    • Enter the details directly into the fields. The match must be exact. Partial matches and wildcards are not supported.

    • Place the cursor over a name or number in the displayed calls list. When the cursor changes to a icon, click to have that name or number used as the corresponding filter value.

  3. The available fields are:

    Choice

    Description

    Group

    If set, only show calls to the matching group name or extension number.

    Caller

    Caller If set, only show calls from the matching name or number.

    DID

    If set, only show calls from the matching external telephone number.

    Duration

    If set, only show calls that match the duration selected. Unlike the other options. this field acts as a drop-down menu that lists possible values.

    User

    If set, only show calls to or from the matching user name or extension number.

    Account Code

    If set, only shown calls with the associated account code.
  4. To apply the filter, click Filter Records.
  5. To remove the filter and clear the filter settings, click the Toggle Filters icon.
Related information
Changing the Report Filters