Customer Operations Manger is an administration tool that allows multi-customer management of subscription mode IP Office systems. It is accessed by browser from the same cloud-based servers that are providing the subscriptions for systems.
The tool enables management of
IP Office Server Edition systems and provides the following capabilities:
Dashboard that displays error conditions, ongoing system activities, and system health
Grouping of systems based on versions and tags for accessing similar systems at the click of a button
Displays all connected systems such as Primary, Secondary, Expansions, and open applications
Ability to centrally manage IP Office software backup, restore and upgrade actions.
Role-based administration. Customer Operations Manager has its own service users with access to complete or selective customers IP Office.
Provides facility to launch Native IP Office Management applications. Uses need to log in to the applications separately after the application is launched.
Alarms for Configuration, Services, Trunks, Link, and Security by Severity type
Alarms for status of IP Office systems indicating whether they are online of offline
Alarms indicating status of various applications
