Multiple Access Directory Number (MADN) is a key and lamp style feature that permits a user to have multiple appearance of a directory number. Users can have up to thirty appearances of the same directory number. To use MADN features in IP Office environment, the MADN number must be configured as one of the user’s number.
MADN Single Call Arrangement (SCA)
The directory number can be on 1 or more users.
Calls alert on all buttons configured with the directory number and any user can answer the call on that button.
A user can make an outgoing call when the directory number is Idle. The call party details will be the name and number of the selected button.
When the directory number is in use, other users with the button appearance see the number as busy.
Users can bridge into calls with privacy settings.
MADN Multiple Call Arrangement (MCA)
The directory number can be on 1 or more users
Calls alert on all buttons configured with that directory number and any user can answer the call on that button. After the call is answered, all other users see the number go Idle.
When the directory number is Idle, the user can select the button to make an outgoing call. The calling party details will be the user’s name and the directory number of the selected button.
Note:
The MADN feature is supported on button sets only and not on analog and DECT phones.
