Backup and restore limitations

Last Updated : Dec 21, 2012 |

If you have created extra folders on the Voicemail Pro server, in IP Office Server Edition server these folders are not included in the restore process. Instead the extra folders need to be copied manually. For example, if you created a folder containing custom prompts for use in call flows in addition to the default language folders used for prompts, then the system does not backup or restore the custom folder. To resolve this, the extra folders must be backed up and restored manually. In the following example, a folder Custom is manual copied from an existing server to create a backup. It is then manually restored.

Before you begin

Using SSH file transfer tool copy the folder Custom from /opt/vmpro in the old server to your computer to create a backup of the folder.

About this task

To restore the Custom folder, using an SSH file transfer tool, copy the folder to the /home/Administrator folder on the IP Office Server Edition server:

Procedure

  1. Login to the command line interface of the system using the root user password. You can log in directly on the IP Office Server Edition server or remotely using an SSH File transfer tool.

    • Log in directly to the IP Office Server Edition server:

      1. At the Command: prompt, type login

      2. At the login: prompt, type Administrator

      3. At the Password: prompt, type the default password Administrator

    • Log in as Administrator using the SSH file transfer tool.

      . The default password is Administrator

  2. In a new terminal window at the command prompt, type admin

    The system prompts for a password. The default password is Administrator

  3. At the Admin > prompt, type root
  4. Type the root password. The default password is Administrator

    The system displays the root user prompt. For example, root@<name of the server>

  5. Type cd /home/Administrator
  6. Type mv Custom /opt/vmpro

Next Steps

Using the SSH file transfer tool, verify that the Custom folder has been copied to /opt/vmpro

Related information
Migrating Voicemail Pro to IP Office Server Edition