Service User Configuration for COM Support

Last Updated : Aug 12, 2021 |

Subscription mode IP Office systems can be remotely managed through Customer Operations Management (COM). That is, they can be remotely configured, upgraded, backed up, restored and various other services.

For IP Office R11.1 FP2 and higher, the same functionality can also include any application server associated with the subscription mode IP Office systems. To support that, a websocket connection is configured between the application server and IP Office systems it is supporting.

About this task

If using the application server with a subscription mode IP Office system, use the following process to set the password for the websocket connected required between the two servers to allow COM support of the application server. This password is required for the initial configuration of the application server.

Procedure

  1. Connect to the IP Office system using IP Office Web Manager. See Starting Web Manager.
  2. Select Security > Security Settings
  3. Click Service Users.
  4. Locate the Adjunct Server service user and click Edit.
  5. Click the Edit icon next to Password and enter the password for the websocket connection between the two servers.
  6. Change the service user's Account Status to Enabled.
  7. Click Save.

Next Steps