To connect to a customer's IP Office systems, by default Customer Operations Manager (COM) uses the settings of a security user account called COMAdmin configured on those systems.
On customer premises systems, the COMAdmin security user is disabled by default and doesn't have a password set.
About this task
The process below sets the password for the COMAdmin security user and enables the user account.
The process affects all servers in the network.
If adding multiple servers, this process can be run when all the servers have been added.
If at a later date, the customer adds another server to their network, you should repeat this process.
Procedure
Connect to the primary IP Office server using IP Office Web Manager. See Starting Web Manager.
Click Solution.
Click on the Actions drop-down and select Remote Operations Management.
Enter and confirm the password that the systems in the customer solution should use for their COM connection.
Important:
Note the password with care. It needs to be added to the customer's details in Customer Operations Manager in order to config the connection from COM.
Click Enable & Synch.
This enables the COMAdmin security user account on the primary system and sets its password. The change is then synchronizes to all other systems in the solution. This process can take several minutes depending on the number of systems in the solution.
When the successful synchronization message appears, click Cancel.
