Upgrading using a transferred ISO file

Last Updated : Jan 04, 2024 |

After you transfer an ISO file to the primary server, the Solution menu displays Update Available next to each server in the solution.

Before you begin

  • You must obtain and check all relevant release notes and documentation prior to any upgrade.

  • Ensure that you have backed up the server before performing the upgrade. See Backup and Restore.

  • Some upgrades require a new set of licenses, typically when upgrading to another major release rather than to a service pack or feature pack within the current release. Obtain and install the new license file before upgrading. A license file for a higher release will still allow the existing release to continue operating.

  • If the server is part of a network of IP Office servers:

    • The primary server must be upgraded first.

    • Once the primary server has been upgraded, any other servers can be upgraded individually or simultaneously.

  • Upgrading will cause service disruption and end calls in progress. If possible it should be performed outside normal business hours. Using ISO transfer and upgrade through web manager is recommended as that method allows for scheduled upgrading if required.

About this task

  • If this is a network of servers:

    1. Upgrade the primary server on its own first.

    2. Once the primary server has been upgraded, the remaining servers in the network can be upgraded simultaneously if required.

  • You can select to schedule the upgrades if required.

Procedure

  1. Login to web manager on the server.
  2. Log in to Web Manager.
  3. In the server list on the Solution page, select the server.

    • If this is a multi-server network. Select the primary server on its own.

  4. Click Actions and then select Upgrade.
  5. If required, select Use Schedule and defining a scheduled time.
  6. Select the Restart IP Phones check box if you want all the connected IP Phones to restart after the upgrade is complete.
  7. You receive a prompt regarding upgrade licenses. Click Yes.
  8. You receive a prompt for the License Agreement. Click Accept and then Next.
  9. Click Close to close the Upgrade window.
  10. You receive a prompt to confirm the upgrade. Click OK.
  11. The upgrade process begins and progress is shown. However during the process you may be logged off and need to log in again. Allow approximately 30 minutes before logging in again.
  12. Once the upgrade has completed, check the operation of the service provided by that server.
  13. If this is a multi-server network, you can now upgrade the other servers in the network.
Related information
Upgrading systems using an ISO file transfer