Group Listen On

Last Updated : Feb 11, 2025 |

Using group listen allows callers to be heard through the phone's handsfree speaker but to only hear the phone's handset microphone. When group listen is enabled, it modifies the handsfree functionality of the user’s phone in the following manner

  • When the user’s phone is placed in handsfree/speaker mode, the speech path from the connected party is broadcast on the phone speaker but the phone's base microphone is disabled.

  • The connected party can only hear speech delivered through the phone's handset microphone.

  • Group listen is not supported for IP phones or when using a phone's HEADSET button.

  • For T-Series and M- Series phones, this option can be turned on or off during a call. For other phones, currently connected calls are not affected by changes to this setting, instead group listen must be selected before the call is connected.

    Group listen is automatically turned off when the call is ended.

Details

  • Action: Advanced | Extension | Group Listen On.

  • Action Data: None.

  • Default Label: Group Listen On.

  • Toggles: Yes.

  • Status Indication: Yes.

    Status

    1400, 9400, 9500

    T-Series,

    On.

    Green on

    On

    Off.

    Off

    Off

  • User Admin: No.

  • Phone Support: Note that support for particular phone models is also dependent on the system software level.

    • 1400 Series, 9400 Series, 9500 Series.

    • M-Series and T-Series.

      1. The button is equivalent to Feature 802 (On) and Feature #802 (Off).