In some scenarios, it is may be potentially possible for the same call to alert on several appearance buttons. In this case the following apply:
Line appearance buttons override call and bridged appearance buttons
In cases where a call on a line goes directly to the user as the incoming call route's destination, the call will only alert on the line appearance. In this scenario the ring delay settings used is that of the first free call appearance button.
A call can alert both call appearance, line appearance and bridged appearance buttons
The most common example of this will be hunt group calls where the hunt group members also have bridged call appearances to each other. In this case the button used to answer the call will remain active whilst the other button will return to idle.
Calls on a line/bridged appearance buttons can also alert on call coverage button
In this case alerting on the call coverage button may be delayed until the covered user's Individual Coverage Time has expired.
Ringing Line Preference Order
When a call alerts on several of the user's appearance buttons and Ringing Line Preference is set for the user, the order used for current selected button assignment is:
Call appearance.
Bridged appearance.
Call coverage.
Line appearance.
Example
A user has a call to a covered user alerting initially on a line appearance button. Ringing Line Preference will assign current selected button status to the line appearance. When the same call also begins to alert on the call coverage appearance button, current selected button status switches to the call coverage appearance button.
Ring Delay
Where ring delays are being used, the shortest delay will be applied for all the alerting buttons. For example, if one of the alerting buttons is set to Immediate, that will override any alerting button set to Delayed Ring. Similarly if one of the alerting buttons is set to No Ring, it will be overridden if the other alerting button is set to Immediate or Delayed Ring.
