Routing External Calls to a System Conference

Last Updated : Jul 19, 2021 |
External callers can be routed to a conference using a number of methods:
  • The conference ID appears as Conf:<id> in the Destination drop-down list for many functions:

    • From an Incoming Call Route, the Destinations drop-down includes system meet-me conferences configured on the system.

    • Through an auto-attendant, the configured conferences appear in the list of targets for Unsupervised Transfer actions.

  • Using the Dial By Conference action, callers routed to an auto-attendant can dial the conference ID required.

  • For other scenarios, the conference ID can be used as the number to which a call should be routed using the format *<ID>#. For example in the telephone number field of a short code.