Enabling Apple push notifications

Last Updated : Feb 28, 2020 |

About this task

Apple Push notifications for Avaya Workplace Client on iOS devices.

Use this procedure to enable the push notifications to allow the clients to receive call and voicemail message notifications.

Note:

When Avaya Workplace Client in your iOS device, such as iPad or iPhone, is in suspended state or quit state and you log in to another Android or Windows based mobility or desktop device using the same user, IP Office deletes the associated application device token and unregisters your iOS device if registered. When you log in using the same user, you must manually logout and login to the the iOS device to reactivate the token so that you can receive push notification calls.

Before you begin

  • All IP Office’s in Small Community Networking (SCN) should have egress public access to connect to Apple Push Notification Provider (APNP) to support push notification to Avaya Workplace Client.

  • In the case of SCN deployments,IP Office primary server should synchronize the configured System ID, Private/Public key with all IP Office in SCN deployments.

  • Configuration synchronize is supported only in IP Office Server Edition with a centralized primary server (only Star topologies ) and Managed/Hybrid Customer Premises Equipment (CPE). It is does not in case of Traditional SCN Deployments with 500v2 (includes serial, mesh and star topologies).

  • In the case of Server Edition with centralized primary or Managed/Hybrid CPE, synchronizing Push details should be done through an explicit button that is available in Web-Manager at the solution level.

  • Synchronizing Push details is dependent on the generation of System-ID (dependent on the configuration of Zang domain and APNS) and Public Key/Private Key. Enabling APNS at the solution level, synchronizes the push button.

  • Web-Manager needs to synchronize the System-ID and Public/Private key pair in System Security settings generated in primary server of SCN nodes.

  • To sync security settings, the administrator should have access to security settings of IP Office

  • Adding a new expansion to the existing solution synchronizes the configuration to the expansion. But synchronization of the push details(security settings) should be done manually using the synchronization button in Web-Manager by Administrator.

  • In the case of IP Office 500v2 systems in SCN or Server Edition without a centralized primary, ensure the company domain is configured and verified.

Procedure

  1. Select System Settings  > System  > Avaya Push Notification Services.
  2. Select Enable Apple Push Notification Services.
  3. Click OK.
    Note:

    Increase the No Answer Time settings while using Avaya Workplace Client on iOS devices to at least 20 seconds. This can be done either by:

    • Go to System Settings  > System  > Telephony  > Telephony and increase the Default No Answer Time settings

    • Select Call Management  > Users  > Add  > Telephony  > Call Settings and increase the No Answer Time setting of the individuals.

Related information
Apple push notification services