The short codes in the default ARS form have the following roles:
Code |
Feature |
Telephone Number |
Line Group ID |
Description |
11 |
Dial Emergency |
911 |
0 |
These two short codes are used to route emergency calls. A Dial Emergency call is never blocked. If the required line is not available, the system will use the first available line. Similarly, calls using Dial Emergency ignore any outgoing call bar settings that would be normally applied to the user. |
911 |
Dial Emergency |
911 |
0 |
0N; |
Dial 3K1 |
0N |
0 |
Matches international numbers. |
1N; |
Dial 3K1 |
1N |
0 |
Matches national numbers. |
XN; |
Dial 3K1 |
N |
0 |
Matches 7 digit local numbers. |
XXXXXXXXXXN; |
Dial 3K1 |
N |
0 |
Matches 10 digit local numbers. |
ARS Short Code Settings
Code The digits used for matching to the user dialing.
Feature ARS short codes can use any of the Dial short code features or the Barred feature. When a Barred short code is matched, the call will not proceed any further.
Telephone Number The number that will be output to the line as the result of the short code being used as the match for the user dialing. Short code characters can be used such as N to match any digits dialed for N or X in the Code.
Line Group ID The line group from which a line should be seized once short code matching is completed. Another ARS form can also be specified as the destination.
Locale Not used for outgoing external calls.
Forced Account Code If enabled, the user will be prompted to enter a valid account code before the call can continue. The account code must match one set in the system configuration.
