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Group Types
At its most basic, a group’s settings consist of a group name, an extension number, a list of group members and a hunt type selection. It is the last two settings which determine the order in which incoming calls are presented to hunt group members.
The available group types are; Collective, Sequential, Rotary and Longest Waiting. These work are follows:
Collective Group
An incoming call is presented simultaneously to all the available group members.
Sequential Group
An incoming call is presented to the first available member in the list. If unanswered, it is presented to the next available member in the list.
The next incoming call uses the same order. It is presented to the available members starting again from the top of the list.
Rotary Hunt Type
This hunt type operates similarly to Sequential. However the starting point for call presentation is the first available member after the last member to answer a call.
Longest Waiting Hunt Type
Where hunt group calls are being presented to a twinned extension, the longest waiting status of the user can be reset by calls answered at either their master or twinned extension.
An incoming call is first presented to the available member who has been idle the longest. If unanswered it is presented to the next longest idle member.
This hunt type does not present calls to hunt group members in the order that they are listed. It presents calls using the order of how long the available hunt group members have been idle.