Chaining is the process where a call forward to an internal user destination is further forwarded by that user's own forwarding settings.

• Follow Me Calls

  Follow Me calls are not chained. They ignore the forwarding, Follow Me and Do Not Disturb settings of the Follow Me destination.

• Voicemail

  If the call goes to voicemail, the mailbox of the initial call destination before forwarding is used.  

• Looping

  When a loop would be created by a forwarding chain, the last forward is not applied. For example the following are scenarios where A forwards to B, B forwards to C and C forwards to A. In each case the final forward is not used as the destination is already in the forwarding chain.

  
  
  
  
  
  
  

• Hunt Group Loop

  If a user forwards a call to a hunt group of which they are a member, the group call is not presented to them but is presented to other members of the hunt group.

• Maximum Number of Forwards

  A maximum of 10 forwarding hops are supported for any call.

• Calls Forwarded

  Once a call has been forwarded to an internal destination, it will ignore any further Forward No Answer or Forward on Busy settings but may follow additional Forward Unconditional settings.