Summary: Have your calls redirected when you are busy to another number including any external number that you can dial.

The method by which the system determines if a user is 'busy' to calls depends on factors such as whether they have multiple calls appearance buttons or Call Waiting and or Busy on Held set. See Busy.

• Priority

  This function is overridden by DND and or Forward Unconditional if applied. It can be applied after a Follow Me attempt. It overrides Forward on No Answer.

• Destination

  The destination can be any number that the user can dial. The Forward Unconditional destination number is used unless a separate number Forward on Busy Number is set. If Inhibit Off-Switch Transfers is applied, the caller is directed to voicemail if available, otherwise they receive busy tone.

• Duration

  The destination is rung using the forwarding user's No Answer Time. If this expires, the call goes to voicemail is available. Calls to an external destination sent on trunks that do not signal their state are assumed to have been answered, for example analog loop start trunks.

• Phone

  Forward on Busy is not indicated and normal dial tone is used.

• Calls Forwarded

  Once a call has been forwarded to an internal destination, it will ignore any further Forward No Answer or Forward on Busy settings but may follow additional Forward Unconditional settings.