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Administering Avaya IP Office using Manager
Forward on No Answer
Summary: Have your calls redirected another number if it rings without being answered.
Priority
This function is overridden by DND and Forward on Busy if applied. It can be applied after a Follow Me attempt. Forward Unconditional overrides Forward on Busy and Forward on No Answer.
Destination
The destination can be any number that the user can dial. The Forward Unconditional destination number is used unless a separate number Forward on Busy Number is set. If Inhibit Off-Switch Transfers is applied, the caller is directed to voicemail if available, otherwise they receive busy tone.
Duration
The destination is rung using the forwarding user's No Answer Time. If this expires, the call goes to voicemail is available. Otherwise the call continues to ring at the destination. Calls to an external destination sent on trunks that do not signal their state are assumed to have been answered, for example analog loop start trunks.
Phone
Forward on No Answer is not indicated and normal dial tone is used.
Calls Forwarded
Once a call has been forwarded to an internal destination, it will ignore any further Forward No Answer or Forward on Busy settings but may follow additional Forward Unconditional settings.
Call Types Forwarded |
||
|---|---|---|
Internal |
|
Optional. |
External |
|
Forwarded. |
Hunt Group |
|
Not applicable. |
Page |
|
Not applicable. |
Follow Me |
|
Rings. |
Forwarded |
|
Forwarded. |
VM Ringback |
|
Rings. |
Automatic Callback |
|
Rings. |
Transfer Return |
|
Rings. |
Hold Return |
|
Ring/hold cycle. |
Park Return |
|
Rings. |
Forward on No Answer Controls |
|
|---|---|
Manager |
A user's forwarding settings can be viewed and changed through the User | Forwarding tab within the system configuration settings. |
Controls |
The following short code features/button programming actions can be used: |
Voicemail |
For calls initially targeted to the user but then redirected, when voicemail is invoked the mailbox of the user is used and not the mailbox of the destination. For Voicemail Pro, the Play Configuration Menu action can be used to let callers set the forward destination. It cannot however be used to enable Forward on Busy or set a separate Forward on Busy number. |
SoftConsole |
A SoftConsole user can view and edit a user's forwarding settings. Through the directory, select the required user. Their current forwarding status is shown. Double-click on the details and select Forwarding to alter their forwarding settings. |
Feature/Action |
Short Code |
Default |
Button |
|---|---|---|---|
Forward Number |
|
*07*N# |
|
Forward on Busy Number |
|
*57*N# |
|
Forward on No Answer On |
|
*05 |
|
Forward on No Answer Off |
|
*06 |
|
Enable Internal Forwards |
|
|
|
Disable Internal Forwards |
|
|
|
Enable Internal Forwards Busy or No Answer |
|
|
|
Disable Internal Forwards Busy or No Answer |
|
|
|
Set No Answer Time |
|
|
|
Cancel All Forwarding |
|
*00 |
|