Summary: Have your calls redirected to another user's extension, but use your coverage, forwarding and voicemail settings if the call receives busy tone or is not answered.

Follow Me is intended for use when a user is present to answer calls but for some reason is working at another extension such as temporarily sitting at a colleague's desk or in another office or meeting room. Typically you would use Follow Me if you don't have a Hot Desking log in code or if you don't want to interrupt your colleague from also receiving their own calls, ie. multiple users at one phone.

• Priority

  Follow Me is overridden by DND except for callers in the user's DND Exception Numbers List. Follow Me overrides Forward Unconditional but can be followed by the user's Forward on Busy or Forward on No Answer based on the status of the Follow Me destination.

• Destination

  The destination must be an internal user extension number. It cannot be a hunt group extension number or an external number.

• Duration

  The Follow Me user's no answer timeout is used. If this expires, the call either follows their Forward on No Answer setting if applicable, or goes to voicemail is available. Otherwise the call continues to ring at the destination.  

• Phone

  When enabled, the phone can still be used to make calls. When a user has follow me in use, their normal extension will give alternate dial tone when off hook.

• Exceptions

  • The Follow Me destination extension can make and transfer calls to the follow me source.

  • The call coverage settings of the user are applied to their Follow Me calls. The call coverage settings of the destination are not applied to Follow Me calls it receives.

*Except calls for "Longest Waiting" type hunt groups.