MCID (Malicious Caller ID) is an ISDN feature. It is supported on BRI and PRI trunks to ISDN service provider who provide MCID.
When used, it instructs the ISDN exchange to perform a call trace on the user's current call and to keep a record of the call trace at the exchange for the legal authorities. Trace information is not provided to or displayed by the system or system phones.
The use of MCID is subject to local and national legal requirements that will vary. The feature may also not be enabled until specifically requested from the service provider. You should consult with your ISDN service provider and with appropriate legal authorities before attempting to use MCID.
Note:
Currently, in Server Edition network, MCID is only supported for users using an MCID button and registered on the same IP500 V2 Expansion system as the MCID trunks.
Activating MCID
Liaise with the ISDN Service Provider MCID should not be used without first confirming its usage with the ISDN service provider.
Enabling MCID Call Tracing on a Line BRI and PRI lines include a Support Call Tracing Option which by default is off.
Enabling MCID Call Tracing for a User Each user has a Can Trace Calls (User | Telephony | Supervisor Settings) option. This option is off by default.
Providing an Active MCID Control The user needs to be provided with a mechanism to trigger the MCID call trace at the exchange. This can be done using either a short code or a programmable button.
MCID Activate Button The action MCID Activate (Advanced | Miscellaneous | MCID Activate) can be assigned to a programmable buttons. It allows a malicious call trace to be triggered during a call.
MCID Activate Short Codes The feature MCID Activate can be used to create a short code to triggering a malicious call trace.
