Administering Avaya IP Office using Manager

Clear After Call Work

Last Updated : May 25, 2023 |

This feature can be users who have been configured as CCR agents. It allows them to dial a short code to exit the After Call Work (ACW) state as reported by the Customer Call Reporter (CCR) application.

Note:

CCR is not supported in IP Office release 9.1 and later.

Details

Telephone Number:
Default Short Code:
Programmable Button Control: ACWrk
See also: Start After Call Work.
Release: 4.2 4Q 2008 Maintenance release+.

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