AVAYA DOCUMENTATION CENTER
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Administering Avaya IP Office using Manager
Call Queue
Queue the current call to the destination phone, even when the destination phone is busy. This is the same as a transfer except it allows you to transfer to a busy phone.
Details
Telephone Number:
Target extension number.Default Short Code:
*33*N#Programmable Button Control:
QueueRelease: 1.0+.
Example
Below is an example of the short code setup. N represents the extension the caller wishes to queue for. For example, if a user dials *33*201# while connected to a caller, this caller will be queued for extension 201.
Short Code: *33*N#
Telephone Number: N
Feature: CallQueue