This function allows a user to seize a call answered or ringing on another extension. This function can be used with or without a specified user target.

• If the target has multiple alerting calls, the function steals the longest waiting call.

• If the target has a connected call and no altering calls, the function steals the connected call. This is subject to the Can Intrude setting of the Call Steal user and the Cannot Be Intruded setting of the target.

• If no target is specified, the function attempts to reclaim the user's last ringing or transferred call if it has not been answered or gone to voicemail.

• Stealing a video call changes the call to an audio call.

• R11.1 FP2 SP4 and higher: The shortcode for this feature can be used with the user's own extension number. That enables twinned and simultaneous device users to move a connected call from another one of their devices. This usage ignores the user's privacy and intrusion settings.

Details

• Telephone Number:

  • Target extension number.

  • User's own extension number to move call from other simultaneous device. This can include using the U short code character.

  • Blank for last call transferred.

• Default Short Code: *45*N# and *46

• Programmable Button Control: Aquire

• Release: 2.1+

Example: Taking Over a Call

In this example, N represents the extension to be taken over. For example, if a user dials *45*201#, they will take over the current call on extension 201.

• Short Code: *45*N#

• Telephone Number: N

• Feature: Call Steal

Example: Reclaiming a Call

This short code reclaims the last call from your extension. This function is useful when you want to catch a call you have just missed that has gone off to Voicemail.

• Short Code: *46

• Feature: Call Steal