Administering Avaya IP Office using Manager

Start After Call Work

Last Updated : May 25, 2023 |

This feature can be used by users who have been configured as CCR agents. It allows them to dial a short code to enter the After Call Work (ACW) state as reported by the Customer Call Reporter (CCR) application.

CCR is not supported in IP Office release 9.1 and later.

Details

Telephone Number:
Default Short Code:
Programmable Button Control: ACWrk
See also: Clear After Call Work.
Release: 4.2 4Q 2008 Maintenance release+.

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