In a multi-site network, the systems automatically learn each others extension numbers and route calls appropriately. However the same does not apply to dialing of other numbers. Using short codes it is possible to have the dialing of numbers on one system to be redirected to another system and dialed there. The dialing is then matched against the short codes available on the remote system.
Scenario
We want a short code on System A which will correctly route any 3000 range number to System B. This will allow System B group numbers to be dialed from System A. To achieve the above scenario, we will add a new system short code. By using a system short code it becomes available to all users.
Example Short Code
In the configuration for System A.
Click Short codeto display a list of existing system short codes.
Right-click on the displayed list and select New.
Enter the short code settings as follows:
Short Code: 3XXX This will match any four-digit number beginning with 3.
Telephone Number: . The . indicates that the short code should output the digits as dialed.
Line Group ID: 99999 This should match the Outgoing Group ID given to the IP Office Line connected to System B.
Feature: Dial
Click OK.
A similar system short code can be added to System B's configuration to route 2XXX dialing to System A.
