SMDR Example: Call Pickup

Last Updated : Jan 13, 2023 |

The first record shows a call from 2122 to 2124 with a Connected Time of zero but a Ring Time of 8. The Continuation field indicates that the call has further records.

The second record has the same Call ID but the Party 2 Device and Party 2 Name details show that the call has been answered by 2121.

2014/07/09 18:00,00:00:00,8,2122,O,2124,2124,,1,1000038,1,E2122,Extn2122,E2124,Extn2124,0,0,...
2014/07/09 18:00,00:00:38,1,2122,O,2124,2124,,1,1000038,0,E2122,Extn2122,E2121,Extn2121,0,0,...