SMDR Example: Caller Consent Request

Last Updated : Jan 13, 2023 |

The actions in Embedded Voicemail auto-attendants and Voicemail Pro call flows can be assigned a consent setting value. By selecting the particular action the caller can indicated their consent. That value is indicated the SMDR record for the call.

Consent Not Requested

In this example, the call action used to route the call does not have a consent setting. Therefore, the consent setting within the SMDR record remains 0.

2020/03/06 10:35:42,00:00:02,0,201,O,*99,*99,,1,1000000,1,E201,Extn201,V9511,VM Channel 11,0,0,,,,,,,,,,,,,,192.168.0.1,1002,192.168.0.1,1004,
2020/03/06 10:35:45,0
2020/03/06 10:35:42,00:00:02,2,201,O,*99,*99,,1,1000000,0,E201,Extn201,E202,Extn202,0,0,,,,,,,,,,,,,,192.168.0.1,1002,192.168.0.1,1005,
2020/03/06 10:35:49,0

Consent Denied

In this example, the call action used to route the call is set to indicate consent denied. Therefore, the consent setting in the SMDR record is changed to 6.

2020/03/06 10:35:54,00:00:02,0,201,O,*99,*99,,1,1000001,1,E201,Extn201,V9511,VM Channel 11,0,0,,,,,,,,,,,,,,192.168.0.1,1007,192.168.0.1,1009,
2020/03/06 10:35:56,6
2020/03/06 10:35:54,00:00:01,4,201,O,*99,*99,,1,1000001,0,E201,Extn201,E202,Extn202,0,0,,,,,,,,,,,,,,192.168.0.1,1007,192.168.0.1,1010,
2020/03/06 10:36:00,6

Consent Given

In this example, the consent action used to route the call is set to indicate consent accepted. Therefore, the consent setting in the SMDR record is changed to 2.

2020/03/06 10:36:08,00:00:02,0,201,O,*99,*99,,1,1000003,1,E201,Extn201,V9511,VM Channel 11,0,0,,,,,,,,,,,,,,192.168.0.1,1014,192.168.0.1,1016,
2020/03/06 10:36:09,2
2020/03/06 10:36:08,00:00:01,1,201,O,*99,*99,,1,1000003,0,E201,Extn201,E202,Extn202,0,0,,,,,,,,,,,,,,192.168.0.1,1014,192.168.0.1,1017,
2020/03/06 10:36:11,2