SMDR Example: Park and Unpark

Last Updated : Jan 13, 2023 |

Parking and unparking of a call at the same extension is simply shown by the Park Time field of the SMDR record. Similarly, calls held and unheld at the same extension are shown by the Held Time field of the SMDR record for the call. The records below however, show a call parked at one extension and then unparked at another.

The records show a call from 207 to 203. 203 then parks the call shown by the Park Time. The call is unparked by 201, hence the first record is indicated as continued in its Continuation field. The matching Call ID indicates the subsequent record for the call.

2014/07/09 16:39:11,00:00:00,2,207,O,203,203,,1,1000052,1,E207,Extn207,E203,Extn203,0,4,...
2014/07/09 16:39:11,00:00:02,0,207,O,203,203,,1,1000052,0,E207,Extn207,E201,Extn201,0,0,...