SMDR Example: Parked Call

Last Updated : Jan 13, 2023 |

In this example the first record has a Park Time showing that the call was parked for 7 seconds. The Continuation field indicates that the call did not end yet and there are further records. The second record has the same Call ID and shows a change in the Party2Name, indicating that another party unparked the call. Note also that both records share the same call start time.

2014/10/20 07:18:31,00:00:12,3,215,O,210,210,,1,1000038,1,E215,Extn215,E210,Extn210,0,7,...
2014/10/20 07:18:31,00:00:10,0,215,O,210,210,,1,1000038,0,E215,Extn215,E211,Extn211,0,0,...