Can Intrude |
Default = Off If enabled, the user can perform is allowed to perform a range of action on other user's calls. For example: Call Intrude, Call Listen, Call Steal and Dial Inclusion. See Call Intrusion. |
Cannot be Intruded |
Default = On If checked, this user's calls cannot be interrupted or acquired by users who have Can Intrude enabled. This setting also affects whether other users can use their appearance buttons to bridge into a call to which this user has been the longest present user. |
Deny Auto Intercom Calls |
Default = Off. When enabled, any automatic intercom calls to the user's extension are automatically turned into normal calls. |
Force Login |
Default = Off If checked, the user must log in using their Login Code to use an extension. For example, if Force Login is ticked for User A and user B has logged into A's phone, after B logs off A must log back. If Force Login was not ticked, A would be automatically logged back in. |
Force Account Code |
Default = Off If checked, the user must enter a valid account code to make an external call. |
Inhibit Off-Switch Forward/Transfer |
: Default = Off When enabled, this setting stops the user from transferring or forwarding calls externally. Note that all user can be barred from forwarding or transferring calls externally by the System | Telephony | Telephony | Inhibit Off-Switch Forward/Transfers setting. |
Outgoing Call Bar |
Default = Off When set, bars the user from making external calls. |
Coverage Group |
Default = <None> If a group is selected, the system will not use voicemail to answer the users unanswered calls. Instead the call will continue ringing until either answered or the caller disconnects. For external calls, after the users no answer time, the call is also presented to the users who are members of the selected Coverage Group. For further details refer to Coverage Groups. |
ICR Agent |
Applicable for Integrated Contact Reporter Default = Off Enable to configure user right members as ICR agents. Any user configured to use the user right becomes an ICR agent.
If enabled, it also activates the After Call Work related fields.
Note:
Integrated Contact Reporter is not supported in IP Office Release 11.0.
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Automatic After Call Work |
Applicable for Integrated Contact Reporter Default = Off If enabled, all ICR agents of the user right go into After Call Work (ACW) at the end of an ICR and non-ICR hunt group call to indicate that they are busy with post-call processing activity. During the ACW state, they are not sent any hunt group calls.
For more information about configuring ACW, see Administering Avaya IP Office™ Platform Integrated Contact Reporter.
Note:
Integrated Contact Reporter is not supported in IP Office Release 11.0.
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Can Control after Call Work |
Applicable for Integrated Contact Reporter Default = Off
If enabled, the ICR agents in the user right can extend the currently active After Call Work time indefinitely.
Note:
Integrated Contact Reporter is not supported in IP Office Release 11.0.
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After Call Work Time |
Applicable for Integrated Contact Reporter Default = The value in this field is populated from the Default After Call Work Time field located at System | Contact Center.
The time after a call when an agent is busy and unable to deal with hunt group calls. Change the value if you want to specify ACW time for this all ICR agents in the user right to be different from the system default.
Note:
Integrated Contact Reporter is not supported in IP Office Release 11.0.
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