Login Code

This code is used for logging in on a phone (and for restricting access to features on phones. See Hot Desking.

• Hot desking is not supported for centralized users. Centralized users use the Login Code for SIP registration on Session Manager.

• Normally users can only log out if they have a Login Code set or if they are currently logged in at an extension whose Base Extension number no longer matches their own Extension setting.

• When set, the short code feature Change Login Code can be used by users to change their login code.

• If the user has a login code set, it is used by the Outgoing Call Bar Off short code feature.

• If the user has a login code set, access to a range of programmable button features requires entry of the login code. For example, access Self Admin and System Phone features.

Login Idle Period (secs)

Default = Blank (Off). Range = 0 (Off) to 99999.

If the telephone is not used for this period; the user currently logged in is automatically logged out. This option should be used only in conjunction with Force Login (see below).

Monitor Group

Default = <None>

Sets the hunt group whose members the user can monitor if silent monitoring is setup. See the Call Listen short code.

Privacy Override Group

Default = <None>

The drop-down menu lists the local and network advertised hunt groups. If selected, calls to this user cannot be seen or picked up by other users unless they are a member of the selected group.

Coverage Group

Default = <None>.

If a group is selected, then in scenarios where an external call would normally have gone to voicemail, it instead continues ringing and also starts alerting the members of the coverage group. See Coverage Groups.

Status on No Answer

Default = Logged On.  

Hunt groups can change the status of call center agents (users with a log in code and set to forced log in) who do not answer a hunt group call presented to them before it is automatically presented to the next agent. Use of this is controlled by the Agent's Status on No Answer Applies To setting of the hunt group. This option is not used for calls ringing the agent because the agent is in another group's overflow group. The options are:

• Logged On: If this option is selected, the user's status is not changed.

• Busy Wrap-Up: If this option is selected the user's membership status of the hunt group triggering the action is changed to disabled. The user can still make and receive calls and will still continue to receive calls from other hunt groups to which they belong.

• Busy Not Available: If this option is selected the user's status is changed to do not disturb. This is the equivalent of DND and will affect all calls to the user.

• Logged Off: If this option is selected the users status is changed to logged out. In that state they cannot make calls or receive calls. Hunt group calls go to the next available agent and personal calls treat the user as being busy.

Reset Longest Idle Time

Default = All Calls.

This setting is used in conjunction with hunt groups set to Longest Waiting (also known as Idle and Longest Waiting). It defines what type of calls reset the idle time of users who are members of these hunt groups. Options are All Calls and External Incoming.

ICR Agent Role

Default = Agent.

Force Login

Default = Off

If checked, the user must log in using their Login Code to use any extension including an extension to which they are the default associated user (Base Extension).

For example: If user B has logged onto user A's phone and now logs off

• If user A has Force Login enabled, they are not automatically logged back on to their extension.

• If user A do not have Force Login enabled, they are automatically logged back in.

Force Account Code

Default = Off

If checked, the user must enter a valid account code to make an external call.

Force Authorization Code

Default = Off.

If checked, the user must enter a valid authorization code to make an external call. That authorization code must be one associated with the user or the user rights to which the user belongs.

Incoming Call Bar

Default = Off

When enabled, this setting stops a user from receiving any external calls. On the calling phone, the call is rejected.

Outgoing Call Bar

Default = Off

When enabled, this setting stops a user from making any external calls except those that use dial emergency features. On many Avaya display phones, this causes a B to be displayed. The following features can be used with outgoing call bar: Outgoing Call Bar On, Outgoing Call Bar Off and Change Login Code.

Inhibit Off-Switch Forward/Transfers

Default = Off.

When enabled, this setting stops the user from transferring or forwarding calls externally. This does not stop another user transferring the restricted users calls off-switch on their behalf. Note that a number of other controls may inhibit the transfer operation.

Can Intrude

Default = Off

If enabled, the user can perform is allowed to perform a range of action on other user's calls. For example: Call Intrude, Call Listen, Call Steal and Dial Inclusion. See Call Intrusion.

• Use of the features is subject to the Cannot Be Intruded setting of the target.

Cannot be Intruded

Default = On

If checked, this user's calls cannot be interrupted or acquired by users who have Can Intrude enabled. This setting also affects whether other users can use their appearance buttons to bridge into a call to which this user has been the longest present user.

Can Trace Calls

Default = Off. This settings controls whether the user is able to make used of ISDN MCID controls.

ICR Agent

Default = Off.

Enable to make the user an ICR user. If enabled, the ICR Agent Role field becomes available and the After Call Work related fields are activated.

Automatic After Call Work

Default = Off.

If enabled, the agent goes into After Call Work (ACW) at the end of an ICR and non-ICR hunt group call to indicate that they are busy with post-call processing activity. During the ACW state, they are not sent any hunt group calls.

Can Control After Call Work

Default = Off.

If enabled, the agent can extend the currently active After Call Work time indefinitely.

After Call Work Time (Sec)

Default = The value in this field is populated from the Default After Call Work Time field located at System | Contact Center.

The time after a call when an agent is busy and unable to deal with hunt group calls. Change the value if you want to specify ACW time for this user to be different from the system default.

Can Accept Collect Calls

Default = Off [Brazil Only]

Determines whether the user is able to receive and accept collect calls.

Deny Auto Intercom Calls

Default = Off.

When enabled, any automatic intercom calls to the user's extension are automatically turned into normal calls.

Enable Hunt group Monitoring

Default = Blank

All the available hunt groups for Integrated Contact Reporter are listed under Hunt Group Name. Select the check box against the hunt group to enable it for monitoring by the supervisor. Select the Hunt Group Name check box to enable all the hunt groups for monitoring by the supervisor. The field is activated if you assign the user with Supervisor role using the ICR Agent Role field.