The Dial By Name and Speak By Name features only include users who have recorded a mailbox name (and are not set as ex-directory). By default, users are asked to record a name when they first access their mailbox.

However, in some scenarios this may need to be done separately. The method for recording the user name depend on how they access their mailbox and the mode in which the voicemail service is running.

Visual Voice

Intuity Mailbox Mode

If the user access their voicemail mailbox using spoken prompts, for example by dialing *17, they can use the following process to record their name:

1. Access the mailbox prompts.

2. Press 5.

3. Press 5 again.

4. The user will hear their current name recording, if any.

5. After the tone, record a name and press 1.

6. The name is played again.

   • To accept the recording, press #.

   • To record the name again, press 1.

IP Office Mailbox Mode

If the user access their voicemail mailbox using spoken prompts, for example by dialing *17, they can use the following process to record their name:

1. Access the mailbox prompts.

2. Press *05 to select the option to record your name.

3. Press 1 to hear your current recording.

4. Press 2 to record your name. When prompted, speak your name. The maximum recorded length is 5 seconds.

5. Press 2 when you have finished recording your name.

6. Press 1 to listen to your new recording. Review the recording and select one of the following options:

   • To save the new recording: Press 3.

   • To record your name again: Press 2.