The Dial To Record Greeting values shown in the auto-attendant menus indicates a short code which can be used to play and record the associated auto-attendant prompt.
These short codes can be dialed from any internal extension.
The short codes can only be used if the auto-attendants Enable Local Recording setting is enabled.
Recording a prompt using this method overrides any previously uploaded audio file or TTS settings for the prompt.
Using a Short Code
When using the short codes, you will be prompted as follows:
Press 1 to hear the current recorded prompt if any.
Press 2 to record a new prompt.
After the tone, record the prompt. Note that the prompt must be at least 3 seconds in length.
Press 2 again to end recording.
Press 3 to save the new prompt.
Short Codes List
Optional Greeting 1 – Dial *81 followed by the AA Number . For example, *8101 for the first auto-attendant.
Optional Greeting 2 – Dial *82 followed by the AA Number. For example, *8201.
Optional Greeting 3 – Dial *83 followed by the AA Number. For example, *8301.
Menu Announcement – Dial *84 followed by the AA Number. For example, *8401.
No Match Prompt – Dial *87 followed by the AA Number. For example, *8701.
Park & Page Prompts – Dial *80 followed by the action key being used (0 to 9) and then the AA Number. For example, for a park & page action on button 2 of the first auto-attendant, dial *80201. These prompts are used as part of the page call made by the system.
For the * key, dial *8510 followed by the AA Number. For example, *851001 for the first auto-attendant.
For the # key, dial *8511 followed by the AA Number. For example, *851101.
How are the Dialing Codes Configured?
The dialing codes use system short codes which are automatically added to the system configuration when the first auto-attendant is created. Editing or deleting those system short codes will affect the operation of the codes shown in the auto-attendant menus.
