Recording Auto-Attendant Prompts Using Text-to-Speech

Last Updated : Nov 14, 2023 |

On subscription mode systems, Text-to-Speech (TTS) can be used to provide the auto-attendant greetings and menu announcement prompts.

  • TTS prompts are only available when Google Speech AI is enabled. See Enabling Google Speech and the Default Voice.

  • The language used for TTS prompts is set by the auto-attendant's Speech AI setting.

  • The voice used is set by the auto-attendant's Speech Voice setting. See Text-to-Speech (TTS) Prompts.

  • You can enter up to 250 words as a prompt.

  • Commas are treated as a short pause, semi-colons as a long pause.

  • Following any changes, once a prompt is played or previewed, it is cached by the system in order to remove any future playback delay.

To create a TTS prompt:

  1. Note that configuring TTS will override any previously recorded audio file.

  2. Click on the Audio Output and select Text To Speech.

  3. Enter the required text into the text box.

    • Use a comma to add a short pause.

    • Use a period to add a long pause.

    • To add emphasis to a particular word, add _ underscores before and after the word.

  4. Make any changes required to the text.