Number of Calls In Queue

When this check box is selected, an alarm occurs when the number of calls within the queue reaches the number specified.

You can modify the number of calls within the queue before an alarm occurs.

Longest Waiting Time

When this check box is selected, an alarm occurs when the call wait time in seconds reaches the time specified.

You can modify the call wait within the queue in seconds before an alarm occurs.

Play Media File

You can upload an audio file that defines how the alarm sounds. The alarm goes off when a defined alarm state is reached.