Forward on Busy/No Answer behavior

Last Updated : Mar 10, 2024 |

When you select Forward on Busy/No Answer, your calls are redirected to the number entered in the Forward on Busy/No Answer field. The same number is used for calls forwarded when your extension is busy or not answered.

Forward on Busy/No Answer works in the following ways:

  • The first time you select Forward on No Answer, the option Forward Internal Calls is automatically selected. If Forward Internal Calls and Forward on No Answer are de-selected, the next time Forward On No Answer is selected, the option Forward Internal Calls is not automatically selected.

  • If you have set an absent message, the text is displayed to callers when the Forward on Busy/No Answer forwarding option is selected. If absent text is active at the destination extension it will not be displayed because your absent text takes priority.

Scenarios

Forward on Busy

Forward on No Answer

Forward Internal Calls

Behavior

Yes

–

–

External calls are forwarded to the specified number when your extension is busy. Internal calls are transferred to your voicemail, if available.

Yes

–

Yes

All calls are forwarded to the specified number when your extension is busy.

–

Yes

–

External calls are forwarded to the specified number when your extension is not answered. Internal calls are transferred to your voicemail, if available.

–

Yes

Yes

All calls are forwarded to the specified number when your extension is not answered.

Yes

Yes

–

External calls are forwarded to the specified number when your extension is not answered or your extension is busy. Internal calls are transferred to your voicemail, if available.

Yes

Yes

Yes

All calls are forwarded to the specified number when your extension is not answered or is busy.
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