AVAYA DOCUMENTATION CENTER
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Using IP Office SoftConsole
Setting mobile twinning
If twinning is enabled on the system, any incoming calls ring the extension number and the external twinned number. For example, a users extension number rings as well as their mobile telephone. The call can be answered from either the extension or mobile telephone. See your system administrator. Mobile twining is a licensed feature.
About this task
If any forward options are selected, both the external telephone and the extension where the calls are forwarded to will ring.
If account codes are used, the user cannot enter an account code when they answer a call at the external telephone.
If the feature Do Not Disturb is selected, any callers to the internal extension will hear the busy tone. The users external telephone will not ring. If a caller is entered into the DND exception list, only the internal telephone rings. Users cannot add numbers to the DND exceptions list. See your system administrator.
If the Follow Me option is selected, only the extension that the calls are forwarded to will ring. The external telephone number will not ring.
If the settings are updated by another method, for example, using another application or through the users telephone, the values shown in the console are not automatically updated if already being displayed. The values displayed in the console directory are those current when the user/group was selected.
Procedure
- Click
in the Directory panel. - Click
. - Click Forwarding.
- Select Mobile Twinning.
- In the Mobile Twinning field, enter the telephone number that you want to twin to the user’s extension. Enter telephone numbers with no spaces.
- Click OK to save your changes.