Upgrading IP500 V2 platforms

Customers can migrate to the latest release by purchasing an upgrade license or under the terms of their IP Office Support Services support contract, as applicable.

For systems using the IP500 V2 with any software release before 8.1.1.0, a two-stage upgrade process is required to cope with the increased size of the 9.1 binary file. Upgrade to 8.1.1.0 or any 9.0 version before attempting the upgrade to 9.1.

Ensure that the systems do not contain unsupported hardware. Upgrade them if necessary before upgrading the software. Install the upgrade licenses before upgrading.

Use the Manager Upgrade Wizard to display the software currently present on the SD card and the new versions available for upgrade.

IP400 hardware, including IP400 internal cards, expansion modules, and trunk cards - is no longer supported except for the following:

IP400 expansion modules

• Analog trunk 16

• Digital Station V2: 16 and 30 port variants

• Phone V2: 16 and 30 port variants

Upgrading Linux-Based IP Office Servers

Normally, Linux-based servers are upgraded .by transferring an ISO file to the server. However, for R11.1, the system must first be upgraded to R11.0.4.3 and then upgrade to R11.1 using a special process detailed in separate documentation.

Ordering process

Software applications are orderable by Avaya Partners from their Avaya Authorized Distributor. Avaya Partners must contact their respective distributors directly to purchase all IP Office software applications. Each distributor implements a customized IP Office software purchasing and distribution process for its network of Avaya Partners. These distributor specific internal processes are not covered by this document.