Business Continuity is an Avaya Contact Center Select licensed feature. Avaya Contact Center Select solutions that support Business Continuity have two Avaya Contact Center Select servers. One server, called the active server, processes customer contacts. The other server, called standby or Remote Geographic Node, shadows the active server. If the active server fails, the other Avaya Contact Center Select server can take over contact processing. This feature provides Avaya Contact Center Select redundancy, data resiliency, and disaster recovery.

To support Business Continuity resiliency, the Avaya Contact Center Select agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers. Avaya Contact Center Select agents are also supported in domains with a two-way trust relationship with the Avaya Contact Center Select server domain.

IP Office Server Edition solutions support voice platform resilience when an IP Office Secondary Server is added to the solution. Avaya Contact Center Select supports this IP Office resilience feature.

All Avaya Contact Center Select deployment options, DVD, VMware, and Hardware Appliance, support Contact Center Business Continuity and IP Office resilience. Avaya Contact Center Select Business Continuity adds additional resource requirements, topology, network connectivity, and domain layout considerations to the solution.

For more information, refer to Avaya Contact Center Select Business Continuity.