The Avaya Contact Center Select hardware appliance is a physical rack-mount server with the Avaya Contact Center Select application software already loaded and partially preconfigured. Avaya supplies the server hardware and a license for the Microsoft Windows 2012 R2 Standard Edition operating system.

The Avaya Contact Center Select hardware appliance server delivers speedy and simplified contact center deployment.

After the basic telephony and email features are working, you can then configure more multimedia contacts, multiplicity, custom prompts, and other enhanced features and functions to improve your customer’s experience.

The hardware appliance server supplied by Avaya is optimized to provide all of the real-time computational and logging resources required by Avaya Contact Center Select. The hardware appliance supports the Avaya Contact Center Select maximum agent and call rate capacity.

Avaya provides the Microsoft Windows operating system product key for the hardware appliance. The product key is displayed on a sticker attached to the top of the Avaya Contact Center Select hardware appliance server.

For more information about the Avaya Contact Center Select hardware appliance, refer to Avaya Contact Center Select Solution Description.