SMTP Configuration

Both the distributed voicemail and backup voicemail scenarios use the same mechanism for the information exchange between the servers. That mechanism uses the SMTP SSL/TLS communication between the Voicemail Pro servers. If the servers fail to connect using SSL/TLS over SMTP, then plain text communication is used.

Voicemail Pro Configuration

In all scenarios, each Voicemail Pro server should use the same basic configuration settings, ie. the same voicemail mode (Intuity or IP Office) and the same housekeeping settings.

Configuring Centralized Voicemail Server Operation

• The centralized Voicemail Pro server for the SCN and its central IP Office are configured as normal.

• Each IP Office not hosting a distributed Voicemail Pro server is configured with the Voicemail Type set to Centralized Voicemail.

  
  
  
  
  
  
  

• The Voicemail Destination is set the Outgoing Group ID of the H323 trunk to the central IP Office hosting the centralized Voicemail Pro server.

Configuring Distributed Voicemail Server Operation

• The centralized Voicemail Pro server for the SCN and its central IP Office are configured as normal.

• The Voicemail Pro server software is installed as normal any distributed Voicemail Pro server computer. The distributed Voicemail Pro server is not specifically configured as being a distributed server.

• Each IP Office hosting a distributed Voicemail Pro server is configured with the Voicemail Type set to Distributed Voicemail.

  
  
  
  
  
  
  

• The Voicemail Destination is set to the Outgoing Group ID of the H323 trunk to the central IP Office hosting the centralized Voicemail Pro server.

• The Voicemail IP Address is set to the IP address of the computer running the distributedVoicemail Pro server for the IP Office.

Configuring Backup Server Operation

• The Voicemail Pro server software is installed as normal on the backup server computer. The Voicemail Pro server is not specifically configured as being a backup server.

• The central IP Office hosting the primary Voicemail Pro server is configured with the IP addresses of both the primary Voicemail Pro server and the backup Voicemail Pro server.

  
  
  
  
  
  
  

• The other IP Office are configured for centralized or distributed voicemail as normal.

Checking Status with the Voicemail Pro Client

When connected to a Voicemail Pro server using the Voicemail Pro client, the client title bar will display the role of that Voicemail Pro server; Centralized Voicemail, Backup Voicemail or Distributed Voicemail.

When connected to the backup Voicemail Pro server, if it is the active server, the title will have changed from Backup Voicemail to Backup Voicemail (Live).

When connected to the centralized Voicemail Pro server, the Distributed Voicemails folder can be selected to display details of the distributed servers and the state of the connection with each. The result will be either:

• In Progress - The servers are synchronizing information via SMTP.

• Up-To-Date - The servers are synchronized.