Configuring the Voicemail Pro to use EWS

Last Updated : Jul 15, 2021 |

About this task

EWS is enabled for the Voicemail Pro through the server's web management menus. For a IP Office Server Edition system that means the menus of the primary server.

warning

  • This process requires the voicemail service to be stop and then restarted. Doing so will end all current calls and services using the voicemail server.

Procedure

  1. Using a web browser, log into the web management menus for the server hosting the voicemail service.
  2. Click Applications and select Voicemail Pro - System Preferences.
  3. Click on Email.
  4. Click on the Enable MAPI/EWS drop-down and select EWS. The fields configuring EWS connection to the Exchange server are now shown.
  5. Click on + Add Autodiscovery. Set the details to match the autodiscovery settings configured on the Exchange server (see Exchange Server Configuration ) .
    1. Set the Autodiscovery Domain to match the domain used by the Exchange server. For our example that was vm2.com.
    2. Set the Autodiscovery URL to match that set when configuring the Exchange server. For our example that was https://win-um2un5gikmg.vm2.com/autodiscover/autodiscover.svc.
    3. Click Save.
  6. In the EWS section enter the details of the server account configured on the Exchange server for use by the voicemail server (see Exchange Server Configuration ) .
  7. After making any changes, click Update.
  8. When asked to confirm the changes, click Yes.
  9. The voicemail server needs to be restarted for the new settings to come into use:
    1. Click Solution.
    2. Click on the icon next to the server and select Platform View.
    3. In the list of services, click on the Stop button next to the Voicemail service.
    4. Once the service has stopped, click on the Start button to restart the service.
Related information
Exchange server integration