Setting the voicemail pro system fax number

Last Updated : Oct 19, 2020 |

About this task

The System Fax Number is used to:

  • Enable fax detection/system fax destination: By default fax detection is not enabled when Voicemail Pro is first installed. When fax detection is enabled, any fax calls that are left in a voicemail mailbox, are redirected to the defined system fax number.

  • Intuity mailbox user personal fax destination: Intuity mailbox owners have the additional option to define their own personal fax number instead of the system fax number. Incoming calls are directed to Voicemail Pro and then Voicemail Pro redirects fax calls to a mailbox owner's personal fax number, if one has been set. For details, mailbox owners can refer Avaya IP Office Intuity Mailbox Mode User Guide (15-601130).

Procedure

  1. From the Administration menu, select Preferences. The System Preferences window opens.
  2. Click the General tab.
  3. In the System Fax Number box, type the number of the general fax machine to which all incoming faxes are to be directed.

    This number must match the number of the analog extension that is connected to the fax board of the fax server computer.

    • Intuity mailbox owners can receive fax messages into their mailboxes and set a preferred fax number to use instead of the system fax number. As the administrator you still need to set up a system fax number to enable mailbox owners to set their own numbers. A personal mailbox fax number overrides the system fax number. For details, mailbox owners can refer Avaya IP Office Intuity Mailbox Mode User Guide (15-601130).

    • If your fax system requires prefix addressing, for example the C3000 fax server, do not type a fax number In the System Fax Number box. Instead type the number to use as a prefix so that a fax message can be identified and forwarded to the extension number of the intended recipient. For example if the prefix were 54, a fax message for extension 201 would have the prefix of 54 automatically added so that the complete number would become 54201.

  4. To use the specified prefix, check the Use as a Prefix box so that the number that you typed in to the System Fax Number box is used.

    If your fax system does not use prefix addressing, leave this box unchecked.

    Important: For this feature to work, you also need to set up a short code.

  5. Most fax servers perform fax forwarding based on DTMF signaling received with the fax call. Check the Enable Fax Sub-Addressing box so that the DTMF signal is passed to the fax server after the call has been answered. This is so that the fax can be forwarded to the e-mail address of the intended recipient.
  6. Click OK.
  7. Click Save & Make Live.

    If prefixed numbers are being used, the next step is to create a short code so that fax calls are routed to prefixed numbers.

    If the chosen mailbox mode is Intuity, you should then inform all mailbox owners that they can set up their own preferred fax destinations if they like. See Setting Up a User Defined Fax Number.

    If a system fax number is not being used, you can set up a menu action to route fax calls. See Routing Fax Calls Using a Menu Action.

    If the fax server computer uses an analog fax card, configure the extension number to use for faxes. See Configuring an Analog Extension Number for Fax Use.

Related information
Fax server configuration