Edit Play List Action

Last Updated : Jul 15, 2021 |

This action can be used to record a specified prompt file held on the voicemail server. This allows call flows to be created to change the prompts being used by other call flows.

About this task

Procedure

  1. Click the Configuration Actions icon.
  2. Click on the callflow where you want the action placed.
  3. Connect the new action to the required result of a preceding action.
  4. Select Edit Play List.
  5. Double-click on the action to display its settings tabs.
  6. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
  7. Select the Specific tab. Set the options as required.

    Setting

    Description

    File Path

    The file name for the prompt. This path is relative to the WAVS folder defined for the voicemail server.

    • To browse to a file location, click … to open the Wave Editor. Select an existing prompt or define and record a new one. See Using the Wave Editor.

    • When accessing voicemail prompts, voicemail variables can be used in both the path and filename for the prompt. For example:

      • If the prompts Greeting1.wav and Greeting2.wav etc. are recorded, an action set to play Greeting$KEY.wav plays the greeting prompt that matches the current value of $KEY.

      • By recording custom prompts for different languages with the same file name but placed in appropriately named language sub-folders, the variable $LOC can be used in an action's prompt file path to play the correct language version of the prompt.

      • For announcements, the formats [GREETING]\<name>_Queued and [GREETING] \<name>_StillQueued can be used, where <name> is replaced by the hunt group or user name.
  8. Click OK.
  9. Connect the action's results to following actions as required.

Result

This action has the following result which can be connected to a further action:

  • Next: Route the call to a following action in the call flow. This connection can be followed even after the caller has hung up if the Start action option Complete Sequence has been selected.

Related information
Configuration Actions