Record Name Action

Last Updated : Jul 15, 2021 |

This action lets users to record name prompts for their mailboxes or specified mailboxes. For an example, see Adding a Record Name Module.

The mailbox name prompt is used for the Dial by Name action and is played to callers who are directed to the mailbox to leave a message. If the voicemail server mailbox mode is set to Intuity mode, users can record the name prompt through the telephone prompt interface.

To have a service for the bulk recording of mailbox name prompts a command called NameWavsTable can be used.

Procedure

  1. Click the Configuration Actions icon.
  2. Click on the callflow where you want the action placed.
  3. Connect the new action to the required result of a preceding action.
  4. Select Record Name.
  5. Double-click on the action to display its settings tabs.
  6. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
  7. Select the Specific tab. Set the options as required.

    Setting

    Description

    Caller's Mailbox

    If selected, the mailbox matching the start point of the call is used.

    Mailbox

    Select or enter the name of the target mailbox. If ? is entered, voicemail will prompt callers to enter the mailbox number required.

    • Clicking on the … browse button allows selection of the target mailbox from a drop-down list of either Start point or module, System defined variables or Mailbox. The options vary depending on the action and field.
  8. Click OK.
  9. Connect the action's results to following actions as required.

Result

This action has the following result which can be connected to a further action:

  • Next: Route the call to a following action in the call flow. This connection can be followed even after the caller has hung up if the Start action option Complete Sequence has been selected.

  • Invalid Number: Route the call to a following action in the call flow if the extension number entered is not valid.

Related information
Configuration Actions